*Promotion*: Free Standard Shipping on all orders over $60 (usually its $150).
Express Shipping via Australia Post $13.95
Refer to www.burrowandbe.co.nz
The Rest of the World
Delivery charge to the Rest of the World is calculated based on weight.
Please note we are not responsible for any additional duties or taxes that need to be paid on your parcel before you receive it. Please check your local laws before ordering.
Please contact us for any enquires.
My order is a gift, can you please add my special message?
Of course, we can! Enjoy a hassle-free experience with Burrow and Be. We'll wrap, tag, and customize your heartfelt message!
Simply send us an email with your invoice number
When will you dispatch my order?
Express Post orders made before 12 noon will ship the same business day they are placed.
All Express orders placed after 12 noon on a Friday and over the weekend will ship on a Monday.
Standard orders will be dispatched within 1-2 business days of your order being placed.
We are generally pretty quick, but like you we are juggling business/work with kids and life.
So, if your order has a specific timeframe, please let us know in the notes of your order or email email@example.com before ordering to confirm we can meet your time line.
*During sale events & peak periods there may be an extra 1-2 day delay*
What if my item is Returned to Sender?
When you finalise your order, we will email you an Order Confirmation.
Please check your purchase is correct AND that your shipping address is as it should be.
Address errors will result in your item being returned to sender and additional shipping fees will apply for us to reship it to you.
The other reason for return to sender parcels is that they are not collected from Australia Post within their pickup timeframe. Parcels will only be taken to Australia Post for pickup if they are unable to be delivered directly.
Here is how to prevent this:
When your order has been dispatched from our website, we will send you an email with the Australia Post tracking link. Look out for this! It is important!
If Australia Post is unable to leave your parcel at your address, they will leave a card advising you to collect it from the local post office. This important information will also be updated onto your tracking link.
It is vital that you keep an eye on this as Australia Post will return uncollected deliveries to sender – that’s us! - if not collected within 10 days. No-one wants this!
Burrow and Be is unable to be held responsible for missing parcel delivery cards which is why you need to keep an eye on that electronic tracking. The electronic tracking will save the day if your delivery card has gone with the wind.
If you do not receive your order as it has been returned to sender then sadly, you will need to pay additional shipping to have it re-shipped.
Read more about Missed Deliveries at the Australia Post website. (https://auspost.com.au/receiving/collecting-missed-deliveries)
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